Cancellation Policy

Order Cancellation Requests

We understand that sometimes plans change. If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can be submitted through:

Email: shop@theordinary.uk.com

Live Chat: Available on our website

To help us process your request quickly, please provide:

  • Your Order Number

  • The email address used to place the order

  • The name of the customer who placed the order

Orders Not Yet Fulfilled or Shipped

Orders may be cancelled before they have been fulfilled, packed, processed for shipment, or dispatched.

If your order has not yet entered the fulfillment process, we will make every reasonable effort to cancel the order and issue a full refund to the original payment method used during checkout.

Please note that submitting a cancellation request does not guarantee cancellation. Orders are often processed quickly, and once fulfillment has begun, cancellation may no longer be possible.

Orders Already Fulfilled or Shipped

Once an order has been fulfilled, dispatched, or handed over to a shipping carrier, it can no longer be cancelled.

If you no longer wish to keep the products after shipment, you may be eligible to return them in accordance with our Return & Refund Policy.

Customers should carefully review our Return & Refund Policy for complete information regarding:

  • Return eligibility

  • Return conditions

  • Return instructions

  • Return shipping responsibilities

  • Refund processing times

  • Applicable return addresses

European Union Customers

If you are a consumer residing within the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving the goods without providing a reason, subject to applicable consumer protection laws and legal exceptions.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires by contacting:

Email: shop@theordinary.uk.com

or

Live Chat: Available on our website

Please include your order number and the email address used for the purchase.

Where applicable, products must be returned in accordance with our Return & Refund Policy and any return instructions provided by our customer support team.

Certain products may be exempt from withdrawal rights where permitted by law, including products that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons.

United Kingdom, United States, Canada and Australia Customers

Customers located in the United Kingdom, United States, Canada, and Australia may request order cancellations before shipment by contacting our support team as outlined above.

Once an order has been shipped, any return or refund request will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Refunds Following Approved Cancellations

Where a cancellation request is successfully processed before shipment, refunds will be issued to the original payment method used for the purchase.

We are unable to issue refunds to an alternative payment method.

Depending on your bank, card issuer, or payment provider, it may take several business days for refunded funds to appear in your account after processing.

Fraud Prevention and Order Verification

To protect our customers and business, we reserve the right to delay, refuse, cancel, or place an order on hold if additional verification is required or if we reasonably believe an order may be fraudulent, unauthorized, or in violation of our Terms of Service.

Where possible, affected customers will be contacted using the contact details provided with the order.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact our Customer Support Team:

Email: shop@theordinary.uk.com

Live Chat: Available on our website